Shipping Policy

Shipping Policy - www.michidamato.com

Welcome to www.michidamato.com, managed by Mida SRL. We are committed to providing reliable and timely shipping services to our customers. Here are the key details about our shipping policies.

Shipping Methods
We offer several shipping options to meet the needs of our customers:

  • Courier delivery: at checkout you can choose between Poste Delivery Business, GLS and DHL. Orders placed by 12:00 noon (Italian time), Monday to Friday, are shipped the same day. Orders placed after 12:00, on Saturdays, Sundays or public holidays are shipped on the next business day. Delivery within Italy takes 1-3 business days from shipment.
  • In-store pickup: you can collect your order free of charge at our boutique in Via Nicolò Putignani 49, 70121 Bari. Choose in-store pickup at checkout: you will receive an email when your order is ready, within the next business day.

Shipping Costs

  • The cost for express shipping is €6.90, visible during the checkout process. Shipping is free for orders over €249.00 shipped to an address in Italy. GLS shipment cost is 7,50 €, even if the order amount is over 249,00 €. DHL shipment cost is 15,00 €, even if the order amount is over 249,00 €.
  • In-store pickup is free of charge.

Delivery Times

  • Orders placed by 12:00 noon, Monday to Friday, are shipped the same day. Delivery within Italy takes 1-3 business days from shipment with all couriers. We do not ship on Saturdays, Sundays or public holidays.
  • Delivery times may vary based on the destination and any unexpected delays.

Order Tracking

  • We will provide a tracking number for every shipped order, allowing customers to monitor the status of their shipment.
  • Customers will receive a shipping confirmation email with the tracking number as soon as the order is dispatched.

International Shipping

  • Zone 1: The shipping cost for Zone 1 is 35,00 € (DHL Economy) or 55,00 € (DHL Express).
  • Zone 2 and 3: The shipping cost for Zones 2 and 3 is 40,00 € (DHL Economy) or 60,00 € (DHL Express).
  • Zone 4: The shipping cost for Zone 4 is 40,00 € (DHL Economy) or 60,00 € (DHL Express).
  • Zone 5: The shipping cost for Zone 5 is 60,00 € (DHL Economy) or 85,00 € (DHL Express).
  • Zone 6: The shipping cost for Zone 6 is 80,00 € (DHL Express).
  • Zone 7: The shipping cost for Zone 7 is 95,00 € (DHL Express).
  • Zone 8: The shipping cost for Zone 8 is 100,00 € (DHL Express).
  • Zone 9: The shipping cost for Zone 9 is 135,00 € (DHL Express).

Customs Duties:

  • Customs duties and taxes for international shipments are the responsibility of the customer. Please note that any additional costs related to customs duties will be charged to the recipient.

Claims and Refunds

  • In case of delays or damages during shipping, customers can contact us at [email protected] for assistance.
  • We reserve the right to request photographic proof of damage before processing a refund or replacement.

For further information or questions about our shipping policies, feel free to contact us at [email protected].

Mida SRL
Via Nicolò Putignani 78
70121 Bari
Italy